Denote Terms and Conditions of Use
Please read these terms and conditions of use carefully before accessing, using or obtaining any materials, information, products or services.
Table of Contents
Important Notice
Please read these Terms and Conditions of Use carefully before accessing, using, or obtaining any materials, information, products or services. By accessing our website, our web app, the Denote Chrome extension, or any other feature or platform (collectively, "Our Website"), you agree to be bound by these Terms, by our Privacy and Cookies Policy, and by our Subscription Policies.
If you do not accept all of these Terms, you may not use Our Website. In these Terms, "we", "us" and "our" refer to Denote Inc Sub, a company registered in Singapore (the legal entity operating the "Denote" brand), and "you" or "your" refer to you as a user of Our Website. Official contact email: [email protected].
1. Acceptance of These Terms
These Terms govern your access to and use of the Denote website (denote.net), our web app, and the Denote Chrome extension, together with any related services, content, and features (collectively, the "Services"). By creating an account, installing the extension, or otherwise using the Services, you confirm that you are at least 16 years old (or the minimum age at which you can consent to online services in your jurisdiction), that you are able to form a binding contract, that you have read and understood these Terms, and that you agree to be bound by them. If you use the Services on behalf of a company or other organisation, you represent that you have authority to bind that organisation to these Terms. If you do not agree with any part of these Terms, you must stop using the Services.
2. Subscriptions, Billing and Refunds
Refunds Are Limited
As a SaaS provider, all products and services offered by Denote Inc Sub and its business units are digital and irrevocable. We do not issue refunds once an order is completed and delivered, except in the specific cases set out below. Please read this section, together with our Subscription Policies, carefully before you make any payment.
Before You Subscribe
- Please read this policy together with our Subscription Policies, which form part of these Terms.
- We strongly recommend that you understand what our product does and what each plan includes before you place an order, so that you can avoid a situation where a refund is needed.
- By ordering our products, you confirm that you have properly read this policy and fully accept its terms and conditions.
- If you do not agree with any part of this policy, please contact us with your comments, suggestions, or corrections — we appreciate the feedback.
- For any request or general query, please allow us up to 48 hours to respond.
In rare cases, we accept refund requests for the following reasons only:
- Errors caused by a malfunction in our system.
- A full refund requested within 24 hours of your first payment. Promotional or discounted purchases are not refundable.
Note:
- 1) "First payment" means the initial payment on an identified account. It does not include renewals, plan upgrades, or repurchases.
- 2) Renewals are, as a general rule, non-refundable. Refunds are not supported within 24 hours after a monthly subscription renews; if you do not wish to continue, please cancel before your renewal date.
- 3) If you have already used credits, the cost of the credits you used is deducted from any refund based on actual usage.
- 4) Once a refund request is approved, it usually arrives within 3–5 business days, depending on the payment channel and your issuing bank.
- 5) Promotional prices are non-refundable.
- 6) We do not guarantee refunds for lack of usage or dissatisfaction.
- 7) Please provide complete and supported reasons for your refund request.
Subscription Terms
Denote plans begin with a 7-day free trial. A valid payment method must be added before the trial can start, and your first charge is processed only once the trial ends. Monthly subscriptions renew automatically each month until you cancel, and you authorise us and our payment processor to charge your stored payment method each period. Annual subscriptions are a one-time payment covering a full year and do not renew automatically. If a monthly renewal fails — for example because of insufficient funds — your account automatically reverts to the free plan for the following month. The amount charged is the price displayed on the checkout page at the time you subscribe, which may include applicable taxes.
Cancellation Terms
You may cancel at any time from the "Subscription Management" module in your workspace, through our live chat support, or by emailing [email protected]. Cancelling is free of charge and stops the next billing cycle. Your cancellation takes effect at the end of the period you have already paid for, and you may keep using your subscription until then. Cancelling a subscription does not delete your data — your boards, saved ads, and workspace content remain in your account. If you would like your account and data deleted, please see Section 6.
3. Licence and Acceptable Use
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for your own internal business purposes, in line with the plan you have purchased. This is the grant of a licence, not a transfer of title. Under this licence you may not:
Prohibited activities:
- copy, resell, sublicense, or commercially exploit the Services or the data you access through them, except as expressly permitted by your plan;
- modify, reverse engineer, decompile, or attempt to extract the source code of the Services or of the extension;
- use automated means to scrape, harvest, or bulk-download data from the Services or from the ad libraries the extension supports, beyond the normal features we provide;
- circumvent rate limits, paywalls, credit systems, or any other technical or usage restriction;
- remove or alter any copyright, trademark, or other proprietary notices;
- use the Services in a way that violates the terms of a third-party platform (such as Facebook, TikTok, Google, LinkedIn, Pinterest, Shopee, or Etsy), or that infringes anyone's intellectual property, privacy, or other rights;
- use the Services to build, train, or improve a competing product, or to transmit malware, spam, or unlawful content;
- transfer or "mirror" the materials on any other server, or share your account credentials with anyone outside your team.
We may suspend or terminate your access if you breach any of these restrictions. Upon termination your right to use the Services ends immediately, and you must stop using and destroy any downloaded materials in your possession, whether in printed or electronic form.
4. Disclaimer
The Services and all materials on Our Website are provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Denote is a research tool: we do not control the ad data that third-party platforms publish, and we do not warrant that such data will be accurate, complete, current, or uninterrupted, or that using the Services will produce any particular commercial result. You are responsible for how you use the information the Services provide, and for complying with the rules of the platforms you research.
5. Limitation of Liability
To the fullest extent permitted by law, Denote Inc Sub, its suppliers, and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, nor for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or relating to your use of, or inability to use, the Services — even if we have been advised of the possibility of such damages. Our total aggregate liability for all claims relating to the Services will not exceed the amount you paid us in the 12 months preceding the event that gave rise to the claim. Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so some of the above may not apply to you.
6. Your Data and Account Deletion
You own the content you upload, save, or create in Denote, and you grant us the licence we need to host, store, and display it in order to provide the Services. You may request a copy of your personal data, or ask us to delete your account, at any time by emailing [email protected] from the address associated with your account. When you delete your account, we immediately and permanently delete your personal information from our production systems — including your saved boards, uploaded creatives, and workspace content — and backup copies are purged on a rolling basis within 30 days. Deletion is irreversible. Our Privacy and Cookies Policy explains in full what we collect, how long we keep it, and the rights available to you.
7. Third-Party Links and Services
The Services may contain links to, or integrations with, third-party websites and services that we do not control. We have not reviewed all of them and we are not responsible for their content, availability, or privacy practices. The presence of a link does not imply endorsement of the linked site, and you use any linked website or third-party service at your own risk. Your use of any third-party platform is governed by that platform's own terms.
8. Changes to These Terms
We may revise these Terms from time to time, for example when we release a new feature or need to reflect a change in the law. When we make a material change, we will post the updated Terms here, update the "last updated" date above, and, where the change is significant, notify you by email or in the product before it takes effect. By continuing to use the Services after a change takes effect, you agree to be bound by the revised Terms. If you do not agree with a change, you may stop using the Services and cancel your subscription.
9. Governing Law and Dispute Resolution
Denote is operated by Denote Inc Sub, a company registered in Singapore. These Terms, and any dispute or claim arising out of or in connection with them or with the Services, are governed by the laws of Singapore, without regard to its conflict of law provisions. You and we both agree to submit to the exclusive jurisdiction of the courts of Singapore. Nothing in this section prevents you from bringing a claim in your local courts where mandatory consumer protection law gives you that right.
10. Contact Us
For any questions about these Terms, our Privacy and Cookies Policy, our Subscription Policies, billing, or support, please contact Denote Inc Sub at [email protected]. For any request or general query, please allow us up to 48 hours to respond.
